A Research Proposal on 'Climate Change - A Global Problem. How can Essay

A Research Proposal on 'Climate Change - A Global Problem. How can Professional Help' - Essay Example This research study will focus on the profession of architecture specifically, to determine how the professionals have a role in current trends of climate change. Firstly, the aims and objectives of this study will be presented. Secondly a critical analysis of the relevant and up-to-date literature will be outlined. Next, the methodology, method and data collection technique for this research project will be outlined and justified. Following, a timetable of duties and their timeline will be illustrated. Finally, a conclusion shall synthesise the main points of this proposal and demonstrate the value of this study in determining the place of professional architects in climate change. The aim is to identify the place for professional architects in determining how to limit climate change, by evaluating their attitudes toward climate change and their responsibilities as architects. It is anticipated that this project will indicate directions for a global approach by architects as to how to approach limitation of climate change. Scientific inquiry using the scientific method requires investigation that aims to answer a question in a systematic manner, relying on a predefined set of procedures to collect evidence, and to produce results that were not known of in advance and that can be applied beyond the immediate study (Morris, 2005). This is a set of procedures used to investigate a research question to acquire new knowledge about the world, or to correct and integrate previous knowledge, using observable and measurable data, which is subject to the laws of reasoning and logic. Research methods are employed to control for extraneous variables that may influence the results of measurements, and to guard against investigator bias, or the subjective bias of the participant. Empirical data is used to depersonalize the issue,

Develop a Change Management Plan for CrysTel Essay

Develop a Change Management Plan for CrysTel - Essay Example into examining how this change process will be executed with particular attention to leadership style that can ensure continuous success of the process. Also, measures and ways to monitor the change process will be examined. The project will end with an examination of the challenges that the organization may face in the foreseeable future spanning from the next five to ten years and possible contingent solutions to these problems. We begin by talking about what organizational change is and then examining the reasons why it happens or is necessary in every organization. Organizational change or change in general can be defined from a variety of points depending on the perception of the user. An individual or employee in an organization may look at a new post or position as a change while higher management may feel it is unimportant. (Cao et al, 2000, p187). Changes viewed also by management may also not be looked upon as change by outsiders like competitors or suppliers. This has led to the categorizing of change in various ways, some of which include strategic and non-strategic change, incremental and radical change, changes of identity, co-ordination and control, planned and emergent change, change in terms of scale, human-centered change in terms of individual, group and inter-group or organizational level, quantum change and so on. (Cao et al, 2000, p187; Todnem, 2005, p372). Changes can also be structural , that is dealing with the physical alteration of an organization like its buildings and equipment or even employees. (Bennett & Durkin, 2000). On the other hand, it may be a change in process, that is, the way the related group of tasks are combined to create value for a target customer. (Cao et al, 2000, p188). A change can as well be in functions, that is, the decision system or policy and resource allocation duties of a particular element of an organization. There can also be changes in values, beliefs and human behavior in terms of social

Litigation and Midwifery Essay Example | Topics and Well Written Essays - 1000 words

Litigation and Midwifery - Essay Example Knowledge on which persons are allowed to file a claim, which places can the claims be filed, the time that the claim has to be filed, and how the claim is to be filed is also necessary. There exist several types of litigation. These include business litigation, commercial litigation, public interest litigation, personal injury litigation, mesothelioma litigation, civil litigation, and patent litigation (Laws.com, 2011). Business litigation refers to a particular field of law that handles disputes that arise between businesses and individuals or between two businesses. The law states that all businesses ought to operate under a specified code of ethics while at the same time carry out practices that are legal. A business may fail to operate legally and in the process result in the loss of finances by a client or harming the client. Such a client has the legal right to file for business litigation. In many instances, such cases essentially seek financial settlement. A criminal sentenc e may be awarded in some cases for the immoral conduct by the business entity (Laws.com, 2011). Commercial litigation refers to an area of law that is concerned with disputes that involve commercial companies or businesses. In most cases, the legal disputes that fall under this category are usually with regard to disagreements between the companies. This type of litigation focuses on legal disputes that may be emanating from drafting of contracts, mergers between companies, and real estate laws. The companies may disagree on management of property and finances. In most of the cases an out of the court solution is sought by the litigators and litigants (Laws.com, 2012). Public litigation refers to an area of law to covers all wrong-doings, incidents, and /or legal situations that affect the community’s well being. Interestingly this type of litigation is initiated by the court. The court system is responsible for initiating this legal proceeding. Although many view it as a rel atively new type of litigation, it has featured prominently in environmental law practice. Any action taken by an individual or by a corporation that results in inhibiting a particular society’s progress or damages a necessity is punishable under this type of litigation. Public Interest Litigation is an attempt to fulfill the guarantee of fundamental rights that citizens have been guaranteed (Kirpal, et al, 2000). In certain cases that involve injury to persons, legal processes may be initiated in order to realize the dispute. These legal proceedings are referred to as Personal Injury Litigations. In a typical case, an individual filing for this type of a case seeks to be compensated for injuries. This type of litigation arises from the deliberate or negligent action by a given party that precipitates to the physical injury of another party. Many clients are advised to seek the advice of the PIAB (Personal Injuries Assessment Board) as a first step towards seeking compensatio n. The PIAB provides an assessment for victims of personal injury and are seeking compensation. It assesses victims of injury at the workplace, public liability accidents and motor accidents (Malcomson Law, 2008). Mesothelioma litigations are common litigations that focus on companies that expose their employees to asbestos without protecting them against it or without even warning them.

A Research Proposal on 'Climate Change - A Global Problem. How can Essay

A Research Proposal on 'Climate Change - A Global Problem. How can Professional Help' - Essay Example This research study will focus on the profession of architecture specifically, to determine how the professionals have a role in current trends of climate change. Firstly, the aims and objectives of this study will be presented. Secondly a critical analysis of the relevant and up-to-date literature will be outlined. Next, the methodology, method and data collection technique for this research project will be outlined and justified. Following, a timetable of duties and their timeline will be illustrated. Finally, a conclusion shall synthesise the main points of this proposal and demonstrate the value of this study in determining the place of professional architects in climate change. The aim is to identify the place for professional architects in determining how to limit climate change, by evaluating their attitudes toward climate change and their responsibilities as architects. It is anticipated that this project will indicate directions for a global approach by architects as to how to approach limitation of climate change. Scientific inquiry using the scientific method requires investigation that aims to answer a question in a systematic manner, relying on a predefined set of procedures to collect evidence, and to produce results that were not known of in advance and that can be applied beyond the immediate study (Morris, 2005). This is a set of procedures used to investigate a research question to acquire new knowledge about the world, or to correct and integrate previous knowledge, using observable and measurable data, which is subject to the laws of reasoning and logic. Research methods are employed to control for extraneous variables that may influence the results of measurements, and to guard against investigator bias, or the subjective bias of the participant. Empirical data is used to depersonalize the issue,

Litigation and Midwifery Essay Example | Topics and Well Written Essays - 1000 words

Litigation and Midwifery - Essay Example Knowledge on which persons are allowed to file a claim, which places can the claims be filed, the time that the claim has to be filed, and how the claim is to be filed is also necessary. There exist several types of litigation. These include business litigation, commercial litigation, public interest litigation, personal injury litigation, mesothelioma litigation, civil litigation, and patent litigation (Laws.com, 2011). Business litigation refers to a particular field of law that handles disputes that arise between businesses and individuals or between two businesses. The law states that all businesses ought to operate under a specified code of ethics while at the same time carry out practices that are legal. A business may fail to operate legally and in the process result in the loss of finances by a client or harming the client. Such a client has the legal right to file for business litigation. In many instances, such cases essentially seek financial settlement. A criminal sentenc e may be awarded in some cases for the immoral conduct by the business entity (Laws.com, 2011). Commercial litigation refers to an area of law that is concerned with disputes that involve commercial companies or businesses. In most cases, the legal disputes that fall under this category are usually with regard to disagreements between the companies. This type of litigation focuses on legal disputes that may be emanating from drafting of contracts, mergers between companies, and real estate laws. The companies may disagree on management of property and finances. In most of the cases an out of the court solution is sought by the litigators and litigants (Laws.com, 2012). Public litigation refers to an area of law to covers all wrong-doings, incidents, and /or legal situations that affect the community’s well being. Interestingly this type of litigation is initiated by the court. The court system is responsible for initiating this legal proceeding. Although many view it as a rel atively new type of litigation, it has featured prominently in environmental law practice. Any action taken by an individual or by a corporation that results in inhibiting a particular society’s progress or damages a necessity is punishable under this type of litigation. Public Interest Litigation is an attempt to fulfill the guarantee of fundamental rights that citizens have been guaranteed (Kirpal, et al, 2000). In certain cases that involve injury to persons, legal processes may be initiated in order to realize the dispute. These legal proceedings are referred to as Personal Injury Litigations. In a typical case, an individual filing for this type of a case seeks to be compensated for injuries. This type of litigation arises from the deliberate or negligent action by a given party that precipitates to the physical injury of another party. Many clients are advised to seek the advice of the PIAB (Personal Injuries Assessment Board) as a first step towards seeking compensatio n. The PIAB provides an assessment for victims of personal injury and are seeking compensation. It assesses victims of injury at the workplace, public liability accidents and motor accidents (Malcomson Law, 2008). Mesothelioma litigations are common litigations that focus on companies that expose their employees to asbestos without protecting them against it or without even warning them.

Postives and Negatives of Mobile Phones Essay Example for Free

Postives and Negatives of Mobile Phones Essay â€Å"Investigate how the purchase of one electrical item may have a positive or a negative impact on people†. I will be reporting on the positives and negatives of mobile phones. I will investigate how they can be sustainable as well as how they are not sustainable for the future. I will discuss various negative as well as positive issues like the health information regarding mobile phones. How mobile phones has helped the growth of various countries. Also how mobile phones are impacting child labour and human rights. Other issues like riots and Arab springs will also be reported on in great detail. I will research the mobile company. I did primary research to find out which phone everybody has. This graph clearly indicates that most people I researched have Nokia. Nokia in 1967, well it would have been difficult to predict how successful Nokia was going to become as they started off selling common products like wellington boots. There H. Q is located in Finland. The research and development of Nokia is located in Finland, Spain, and china, Denmark, Germany and England. The production of Nokia is located in UK, India, Brazil, Mexico, and china, Finland, Romania and Hungary. I will also examine the issue around how Colton is causing a bad effect on countries like Congo. I will seek different people’s views for an unbiased study into this investigation. The mobile phone subscription has increased from 2002 and 2007 in every part of the world. Europe had the biggest increase in mobile phone subscriptions as it’s increased from 51,000 inhabitants to 111,000 inhabitants. This is because Europe is the richest continent in the world so it can afford for people to buy one or multiple phones to their likings. Asia has the biggest increase in developing continents. Africa is the fastest-growing mobile market in the world. The GSM Association report on Africa says: It expects there will be more than 735 million subscribers by the end of 2012. Analysts say that there is high usage of mobile phones since the landline is bad and expensive. †Now almost every adult, child and domestic pet seems to have one, given that 30 million phones are sold every year in UK†. Everyone seems to have a mobile phone. â€Å"More than a billion mobile phone connections have been added to the global tally in just 18 months, according to wireless intelligence†. Read more:  Mobile Phone Essay Introduction â€Å"More than 10 billion phones have been sold worldwide since 1994†. This indicates how the usage of mobile phones has increased. This device has become part of the fabric of society, whether a teenage girl taking a blackberry to bed with her, or a farmer in a African village trying to find out the latest crop prices†. Mobile phones have become a part of society all around the world. With 5 billion phones there are more mobile phones used then personal computers. â€Å"Five billion phones means there are more than three times as many phones than personal computers. It is said to believe that the market for mobile phones is likely to explode in the future. There are more people using a mobile phone than ever as over 70% of the world is mobile users. This is because the ever decreasing value of old phones means that mobile phones will be more affordable. In addition in this modern generation it’s socially considered rare to not have a phone. So from that social peer pressure everyone nowadays has a phone. 92% of the mobile phones users can’t get through a day without using their phones. This means most people use their phones every day and they are playing a important role in their life’s. 14% of the people have 2 or more mobile phones meaning they use multiple mobiles for multiple uses, For example one cheap phone for just calling abroad and one for luxury uses like entertainment. On average people in Britain make 2. 8 calls a day and 3. 6 text messages a day. 85% of children worldwide own a phone but only 30% of children have access to a book. This just shows how kids these days have own a phone rather than a book meaning more people have a phone rather than the tools needed for learning. â€Å"Leapfrogging† is the concept that areas which have poorly-developed technology or economic bases can move themselves forward swiftly through the adoption of new systems without going through intermediary steps.. More recently idea of leapfrogging is being used in the situation of sustainable development for developing countries as a theory of development which may hurry development by skipping less efficient, more expensive or more polluting technologies and industries and move directly to more advanced ones. We watch this happening all around us: you don’t need a 20th century industrial base to build a 21st century bio/Nano/information economy. An example of leapfrogging is the adoption of mobile phones in the developing world. It’s easier and quicker to put in cellular towers in rural and distant areas than to put in land lines, and as an outcome, cellular use is exploding. As we know, mobile phone use already exceeds land line use in India, and by 2007, 150 million phone lines there will be cellular. There are alike examples from all over the world. Positives There are many positives for mobile phones. First one being that communication is now easier. More mobile phones for people meaning getting in touch with people are much easier than before. The independent by Diane Coyle said in an article for â€Å"how the mobile phone has given hope to a new generation of African people†. She starts off by saying â€Å"Imagine your husband works away from home with little chance to visit you†. This is benefit for people who use mobile phones. It’s easier for the husband to stay in contact with the wife when they don’t get to see each other as often. This is good for anyone as they can keep connected to their families abroad. This is socially sustainable as people can be attached to their families with more ease. This is advantage for a mobile phone is really interesting as a report by the BBC (http://www. bbc. co. uk/news/technology-14465546) say that mobile phones could help police investigation against rioters. The riots in the summer in the UK is said to be coordinate via friends using a mobile phone. However BBC reports that â€Å"Investigators can apply to see the contents of text and instant messages, as well as their location†. This indicates that mobile phones are helping police to inspect criminal activity. The police can help keep the country safe by gathering criminals with the help of mobile phones. This is socially sustainable as mobile phones are helping keep the society safe. Mobile phones help businesses as they can distribute mobiles to their employees which can be used for sending emails or conference calls. This helps the business connect well with its employees. This is socially sustainable as the employees are associated to the business at all times. Apps can be purchased for gaming, maps or utilities. This usually done over the mobile internet however in most Asian countries like India the GPRS is not strong meaning very slow. So people come to shops like â€Å"Mobiworld† to buy apps offline. This is great for customers wanting apps downloaded without the use of the internet. Also this is creating an employment for the people in India selling apps offline. More people have access to mobiles than to a landline in Africa as fixed telephone lines are expensive whereas mobiles are cheaper. Mobiles are cheaper because the infrastructure is less expensive as you don’t have to build line for the telephone. This was also quoted in the same article. This is good for mobile users in LEDCs as they can have a cheaper way of communication as they don’t need to build the rather expensive infrastructure for the telephone line. This is economically sustainable as mobile phones are cheaper than fixed line phones. In the same article, mobile phones gave another form of employment. â€Å"In Kwa Phake in South Africa; a hairdresser had set up a sideline renting out access to a car battery†. This is good as it gives the workers in South Africa another form of income. This indicates how mobile phones are helping people to gain work and employment. This is good for the workers of South Africa as they can gain extra cash on top of their normal work to provide shelter and food for the families of these people in South Africa. This is economically sustainable as there’s another form of employment in the country for them to make money on. Another positive, I found out from the article was that mobile costs are cheaper than bus fares. In the article respondents to the surveyed and compared the call costs and cost in money and time of a round-trip bus journey into town. This is good as it means mobile phones are easier as well as cheaper to buyer. This is good for people in LEDCs who have low amounts of wealth as they can buy a mobile phone. There are newsagents and little shops in markets selling pre-paid phone cards. This is another source of employment that mobile phone brings for people. These pre-paid cards are sold all over the country providing work in LEDCs and MEDCS. This is economically sustainable as mobile phones are providing work for people. Nokia, one of the leading mobile companies selling mobile phones are trying to make mobile phones as sustainable for the future. †In 2007 we first introduced renewable materials with the Nokia 3110 Evolve, with 50% of its cover made from bio plastics†. This is good as this means the materials used are better for the environment. 0% more bio plastic meaning it’s environmentally friendly as the Bio plastics made from natural materials such as corn starch. This is good for nokia’s reputation as a eco-friendly mobile company. Also it helps the planet as the mobile phones will be more bio-degradable. This in addition also helping us buy phones which have materials which are good for the environment. This positive is environmentally positive as it’s as the materials are better for the world. Bio plastics can be recycled meaning 50% of the materials can be recycled. 100% of the materials in Nokia devices can be used again and again to make new products or generate energy†. Nokia is using materials that can be used again for new products or for energy. This is good as when a Nokia is recycled; nothing is wasted but in fact used for other products or to generate energy. This is environmentally friendly for the planet. Also the users of Nokia are in peace knowing there phone is going to be used in a eco-friendly way at the end of its product life. This is environmentally sustainable as using recycled materials is good for the environment. There are companies like envirofone. They recycle your old phones and give you the value of your old phone. This is good for the mobile users as they can recycle and gain money which could go to their possible next phone. Also it’s good for Envirofone as they can sell the materials that can be reused for other products. Overall it’s good for the environment as the mobile phones are recycled meaning this is environmentally sustainable. I did primary research in what people do with their old phones and the research Cleary shows that over half the people use mobile recycling websites like envirofone. Arab springs have helped people realise the important and how powerful mobile phones can be. â€Å"It is also true that mobile phones represented the main tool that provided protesters with the opportunity to spread their voices and share their values with the entire world. † The people of Egypt were able to share what they thought and share to the world. This was because they wanted a change in dictatorship. They shared images and video with the help of the function of a camera. â€Å"Not only were the millions of camera phones recording†. People would share these images on phone rapidly with the help of social networking site apps on phones. This has helped people in Egypt to use mobile phones to gain freedom and to get their point across to the world. Mobile phones can be seen as the main device that gave liberty and justice to international information. This is politically sustainable as mobile phones are helping countries gain political freedom. I found information on this issue by using this link: http://credemus. org/images/stories/reports/mobile-phones-and-the-arab-spring. pdf. Negatives There are numerous negatives for mobile phones. They cause car accidents when drivers are not paying attention on the road but on their phone. An article stated â€Å"Drivers distracted by talking or texting on cell phones killed an estimated 16,000 people from 2001 to 2007†. This affects car owners, their families and other people travelling on the road. This is socially unsustainable as drivers are putting not only there life’s in danger but the other people on the roads. Riots are another disadvantage to mobile phones. People are creating crime with the help of the mobile phone. This is socially unsustainable for the community as people may fear to go outside in case a riot occurs. This is also economically unsustainable as the council would have to pay for the damages caused by the riots. I did primary research on when people got their first phone. This graph clearly shows us that most people get Their phones early. As mobile phones are very cheap to buy, it’s affordable for the youth to have mobile phones. Although this has meant increase in bullying via the mobile phone. This affects children, teens and parents. This is socially unsustainable for the society of the youth. In addition to most children having mobile phones, they are forgetting to spell words correctly as the English is abbreviated. This is socially unsustainable as when the children are doing school work or exams they use abbreviations! Mr Shortis, a former chief examiner for English language A-level at the exam board AQAB, said he had rarely seen textisms used in A-level papers. But examiners had seen them crop up at GCSE. He said: Between 11 and 16, children often change their language to express their social difference or identity. Using text message abbreviations in exam answers is the verbal equivalent of wearing a hoodie. http://www. tes. co. uk/article. aspx? storycode=2341958) This is also economically unsustainable as bad English could worsen his future prospects for a good job. There have been many studies done to find correlation between mobile phone and health. Even though there are no evidence of harm linked with using mobile phones. There has been many speculation to their being harm from mobile phone. â€Å"The World Health Organizations cancer research agency says mobile phones are possibly carcinogenic†. † (This quote taken from BBC report on â€Å"Mobiles may cause brain cancer†) this affects all mobile users around the globe. This is socially unsustainable as it’s a possibility that mobile phones may cause some kind of harm like brain tumour. No proof that mobile phones are harmful. â€Å"Sir William said children under eight should not use mobile phones at all†. (http://news. bbc. co. uk/1/hi/health/4163003. stm)In) my primary research 5-10 is the age group that bought their phones first. This affects children as they are at more risk than adults as perceived by the article. Latest mobile phones are very expensive. This economically unsustainable as most people won’t be able to afford it. This affects all mobile users and latest mobile prices are ever rising. Although more people buy contract so they don’t have pay all of the money at once. However this could lead to debt when people go overboard on minutes, texts or internet usage. This impacts all mobile users with contract. This primary research shows more people use the plan contract. This could lead to a spiraling debt due to increase pay monthly contract subscriptions. Old phones are very expensive to recycle as the high toxicity of electronic waste makes its safe disposal expensive especially in countries with strict environmental regulations. This is economically unsustainable for the world as it probably costs more to recycle than to actually make the phone. So it is sent to LEDCs for example China, They sort out the good parts that can be recycled or reused. The environmental regulations in China are not strict meaning that workers do labour without any health and safety restrictions meaning all the toxic chemicals from the phone damages the health of the Chinese workers. This is environmentally unsustainable as E-waste is gathered which releases harmful toxins which pollutes the world with harmful chemicals as there are weak environmental regulations.

Data Analysis Interpretation

Data Analysis Interpretation Introduction Based on the literature review in chapter 2 and the primary and secondary data collected as outlined in chapter 3 , the researcher has detailed his analysis and his interpretation of his understanding based on in-depth and clear research keeping the aim and objective of the research in mind. This chapter emphasizes the main issues in connection with the studys aims , previously outlined . The chapter has been accordingly broken down into main sections To study the set of processes used in a world-class organization (Infosys) to effectively and efficiently manage software projects To study the involvement of senior managements and the role of managers in delivering software products To suggest possible future courses of action through which Infosys can maintain an edge over the competition Data Analysis and Interpretation Using the primary and secondary data identified in the literature research , the researcher now explains the main areas in order to answer the objectives of the study AIM : To study the set of processes used in a world-class organization to effectively and efficiently manage software projects . The literature review pointed that in terms of Infosys project management, software project work is split into two components: onsite and offshore, according to where it can be best done, at the lowest cost, and with the lowest level of acceptable risk, thereby de-coupling capability development and delivery. Infosys has established a systematic pattern of succession planning whereby board members remain in the vanguard but are underpinned by a three-tier leadership structure for high-potential managers . Infosys executes hundreds of projects each year. Full responsibility for executing a project rests with the project manager, who must make sure that the project team delivers high-quality software to the customer on time and within cost . At Infosys , in the project planning stage, as revealed by Marsh (1998 p.29) , the project manager reviews contractual commitments and creates a plan to meet them. Creating a project plan involves defining a life-cycle process to be followed, esti mating the effort and schedule, preparing a detailed schedule of tasks, and so on. It also includes planning for quality and configuration management as well as risk management. At Infosys , the second phase, as in the words of Finney ( 1999 p.43) , project execution, involves executing the project plan, tracking the status of the project, and making corrections whenever project performance strays from the path laid down in the project plan. In other words, it involves tracking and controlling the implementation of the project process. This phase is the longest in the project management process, incorporating periodic tasks such as monitoring project status and quality and taking any needed corrective steps. Objective 1 : To analyze the project management process adapted by Infosys in delivering effective software systems Infosys project manager performs startup and administrative tasks and creates the project plan and schedule. He is also responsible for defining the objectives of the project . The suitable standard process for the project execution is identified . Also the standard process to meet project requirements are tailored . Also a process for managing changes in requirements is designed . The estimation of effort involved is undertaken . Also the plan for human resources and team organization is determined . The project milestones are defined and schedules created accordingly. Also the quality of objectives and a quality plan to achieve them are determined . A defect prevention plan in designed. The risks are identified and plans are made to mitigate them. A measurement plan for the project is defined .A training plan for the project is designed . The project-tracking procedures are analyzed for effective execution . Also a review of the project plan and schedule are performed . Authorizati on from senior management is obtained . The configuration management plan and defined and reviewed . Also orientation of the project team to the project management plan is executed Once planned the project manager executes the project as per the project plan. , tracks the project status., reviews the project status with senior management. , monitor compliance with the defined project process. , analyze defects and perform defect prevention activities, monitor performance at the program level and conduct milestone reviews and replan if necessary. Other members of the team also participate in this stage. The entry criterion is that the project plan is complete and approved, and the exit criterion is that all work products delivered are accepted by the customer Post-project data analysis constitutes the main activity; metrics are analyzed, process assets (materials, such as templates and guidelines, used to aid in managing the process itself) are collected for future use, and lessons are recorded. Because learning from the project is the main goal, this is a group activity that involves the project manager, the SEPG, and other members of the team Infosys software project has two main activity dimensions: engineering and project management. Infosys engineering dimension deals with building the system and focuses on issues such as how to design, test, code, and so on. Infosys project management dimension deals with properly planning and controlling the engineering activities to meet project goals for cost, schedule, and quality. If a software project is small (say, a team of one or two working for a few weeks), it can be executed by infosys somewhat informally. The project plan may be an e-mail specifying the delivery date and perhaps a few intermediate milestones. Requirements might be communicated by infosys in a note or even verbally, and intermediate work products, such as design documents, might be scribbles on personal note pads. These informal techniques, however, do not scale up for larger projects of Infosys in which many people may work for many months—the situation for most commercial software projects. In such projects, each engineering task must be done carefully by Infosys following well-tried methodologies, and the work products are been properly documented so that others can review them. The tasks in the project are been carefully planned by infosys and allocated to project personnel and then tracked as the project executes. In other words, to successfully execute larger projects, formality and rigor along these two dimensions must increase in infosys Formality requires that well-defined processes be used for performing the various tasks so that the outcome becomes more dependent on the capability of the processes. Formality is further enhanced by quantitative approaches that are employed by infosys in the processes through the use of suitable metrics. A process by infosys for a task comprises a sequence of steps that should be followed to execute the task. For Infosys, however, the processes it recommends for use by its engineers and project managers are much more than a sequence of steps; they encapsulate what the engineers and project managers have learned about successfully executing projects. Through the processes, the benefits of experience are conferred to everyone, including newcomers in the organization. These processes help managers and engineers emulate past successes and avoid the pitfalls that lead to failures. For a project, Infosys engineering processes generally specify how to perform engineering activities such as requirement specification, design, testing, and so on. The project management processes, on the other hand, specify how to set milestones, organize personnel, manage risks, monitor progress, and so on. Project managers at Infosys actually want to use processes but only if theyre reasonable and will help the project managers execute their projects better. Project managers do, however, resent processes that seem to be unnecessarily bureaucratic and add little value to their work. The trick, then, is to have lightweight processes—those that help project managers plan and control their projects better and that give them the flexibility to handle various situations. Objective 2 : To analyze the CMM framework applied by Infosys in delivering effective software projects To consistently improve process performance on its projects, Infosys enhance the process capability frequently that the process itself must become more mature. In level 1, the initial level, Infosys executes its project in a manner that the team and project manager see its fit. At the repeatable level (level 2) infosys applies established project management practices are employ them , although organization-wide processes may not exist. At the defined level (level 3), organization-wide processes have been defined and are regularly followed by Infosys project team. At the managed level (level 4), quantitative understanding of the process capability makes it possible to quantitatively predict and control the process performance on a project by the Infosys project team. At the optimizing level (level 5), the process capability is improved in a controlled manner and the improvement is evaluated quantitatively. Each maturity level is characterized by key process areas (KPAs), which specify the areas on which the organization should focus to elevate its processes to that maturity level. For Infosys to achieve a maturity level, it must satisfy all the KPAs at that maturity level as well as the KPAs at all lower maturity levels. Maintaining processes at higher levels of maturity is a challenging task requiring commitment from infosys and its proper work culture. Objective 3 : To study the KPAs for Infosys project management performance KPAs at Level 2 : Requirement Management RM : Here the software requirements of Infosys are controlled to establish a baseline for its software engineering and management activities. Also software plans, products, and activities are kept consistent with requirements Software Project Planning SPP : Here Infosys estimation are documented for use in planning and tracking the project .Project activities and commitments are planned and documented. by Infosys .Also affected groups and individuals agree to their commitments related to the project Software Project Tracking and Oversight SPTO : Here the actual results and performances of infosys are tracked against their software plans. Corrective actions are taken by management and they manage to closure when actual results and performance deviate significantly from their software plans. Software Subcontract Management (SSM ) : Infosyss prime contractor and the subcontractor agree to their commitments. The prime contractor tracks the subcontractors actual results against its commitments. The prime contractor and the subcontractor maintain ongoing communication. Similarly the prime contractor tracks the subcontractors actual performance against its commitments Software Quality Assurance SQA : Here Infosys plans its software quality assurance activities . Also adherence of software products and activities to the applicable standards, procedures, and requirements is verified objectively. Similarly affected groups and individuals are informed of software quality assurance activities and results. Noncompliance issues that cannot be resolved within the project are addressed by senior management of Infosys Software Configuration Management SCM : Infosys plans its software configuration management activities Also selection of software work products are identified, controlled, and available. Similarly changes to identified software work products are controlled. Affected groups and individuals are informed of the status and content of software baselines KPAs at Level 3 Integrated Software Management ISM : Here Infosys projects defined software process is a tailored version of the organizations standard software process. The project is planned and managed according to the projects defined software process Intergroup Coordination IC : Infosys affected groups agree to the customers requirements. And all groups agree to the commitments between different groups.The groups identify, track, and resolve intergroup issues. Peer Reviews PR : Infosys plans its peer review activities and any defects in the software work products are identified and removed KPAs at Level 4 : Quantitative Process Management QPM : Infosys plans its quantitative process management activities and its process performance of the projects defined software process is controlled quantitatively. The process capability of Infosys standard software process is known in quantitative terms. Software Quality Management SQM : Infosys projects software quality management activities are planned. Any measurable goals for software product quality and their priorities are defined. The actual progress toward achieving the quality goals for the software products is quantified and managed Objective 4 : To analyze the SEPG support Infosys applies to its projects The quality department at Infosys contains the software engineering process group (SEPG). The SEPG is responsible for coordinating all the process activities, including process definition, process improvement, and process deployment. It also manages all information and data related to the use of processes Although the responsibility for all aspects of delivery, including quality, belongs to the project team, the SEPG facilitates the project team in following the right processes. The SEPG also forms an independent channel for monitoring and reporting to senior management on process and quality issues. Because processes wont stick by themselves,6 the SEPG helps to ensure that the defined processes are implemented and become standard practice. To this end, in addition to offering training on processes, the SEPG provides a member who is associated with a project as a software quality adviser. The quality adviser assists in defining and following processes, ensures that the processes are followed, aids in analyzing the data, and provides any needed process training. Because the adviser is well versed on processes, guidelines, and so on, the advisers main help comes during project planning. The adviser also reviews the project plan to ensure that it contains all the key elements. In addition to providing consulting and help with processes and metrics, the Infosys SEPG schedules and manages regular independent audits to ensure that the defined processes and standards are being followed. Objective 5 : To study the involvement of senior managements and the role of managers in delivering software products ( PRISM and IPM ) Infosys prides itself in providing value to its customers through delivery excellence. Everything at Infosys, including its organizational structure, is driven by the aim of serving customers efficiently and effectively and quickly tapping new business opportunities. For delivery of customer services, Infosys has many business units. Within a business unit, a team, headed by a project manager, executes a project. The project manager is responsible for all aspects of project execution, from determining the requirements to final installation of the software. The project manager reports to a business manager, who in turn generally reports to the business unit head. To handle situations that cannot be resolved by the project manager, senior management involvement in projects is essential. At Infosys, the business manager regularly interacts with the project manager and monitors the project through status reports and milestone reports . In addition to regular monitoring, the business manager also helps to resolve issues and problems that cannot be handled by the project team and are escalated to his level . The business manager also interacts with customers to ensure that they are satisfied and that any issues are promptly raised and addressed. In addition, other senior people also review projects periodically by regularly taking part in internal audits Through two systems—called PRISM (project review by senior management) and IPM (integrated project management)—milestone reports and project plans are available for senior management to review. All senior managers are expected to review some projects periodically through this system and to give feedback to the project leaders. Overall, senior management maintains involvement in the project primarily by monitoring to ensure that the project objectives are met and that the customer is fully satisfied. Because project managers have the main responsibility for satisfying the customer, they need to master not only executing the technical aspects of a project but also interacting with customers, eliciting requirements, managing the team, and so on. Clearly no one is likely to possess all the skills needed, so its crucial to train people to develop the necessary skills. Infosys has implemented a variety of programs to help people transition from being engineers to being project leaders. All fresh entrants undergo a three- to four-month induction training program. In addition to training in engineering and technology, this program contains one- or two-day programs in business etiquette, written communication, public speaking, body language, and so on. Later, when engineers are ready to become module leaders (those who manage the development of a system module, especially in larger projects) or project managers, they attend a series of technical and soft-skills training programs. Included in the former is a five-day project management course that focuses on all aspects of project management: planning, monitoring, controlling, and so on. A two-week course on requirements specification and management teaches how to elicit requirements, how to document them, how to verify them, and so on. The five-day residential soft-skills training program includes modules on appraisals and team management, customer focus and customer management, leadership, social and business etiquette for different countries, and so on. Other regularly offered programs focus on various aspects of management; project leaders take these courses when their schedules permit. Also, team-building workshops are conducted by professionals. Objective 6 : To suggest possible future courses of action through which Infosys can maintain an edge over the competition For Infosys to continue its success stories in developing world class software projects , it has to concentrate on the following issues IN DEPTH The software projects process plan focusing on customer requirements Analyze the impact of software requirement change request Extended efforts in estimates and the high-level schedule, along with a description of how they were obtained More focus on the quality plan containing quality goals and plans for achieving them, including plans for defect prevention and reviews Extended support on the risk management plan describing the major risks, their risk exposure and impact, their prioritization, and the risk mitigation plans for the high-priority risks Effective measurement and tracking plan Detailed and clear project management plan, including the team management plan and the customer communication and escalation plan The complete configuration management plan Efficient project tracking documents, including the defect log, the issues log, the status report, and the milestone report Details of defect prevention, including defect analysis results and the impact on the project of the defect prevention plan Clearly illustrated complete closure report, which includes the metrics data on quality, productivity, cost of quality, defect removal efficiency, and so on